SHIPPING & RETURNS

Shipping Policy

HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 5-14 working days approximately (Mon-Fri) in the US, and 7-18 days worldwide. Orders placed after 1 pm may take an extra days delivery. Please note, during busy periods, such as sale and Christmas, US delivery may take between 7-21 days and for worldwide shipping 7-21 days.

WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as you have received your ‘Dispatch Confirmation’ email from us with your USPS tracking number, you will know it has left our warehouse on this date. Please note, all shipments are collected around 5pm PST, so no tracking numbers will show any movement on the USPS website before this time, as the orders would not have been scanned out of our warehouse and into first location on route to you.

SHOULD I INCLUDE MY PHONE NUMBER WHEN ORDERING?
Yes, please ensure that a valid contact telephone number is added to all orders, including paypal and paypal express. The carrier needs this incase of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.

I NEVER RECEIVED MY ORDER, WHAT SHOULD I DO?
In rare cases, packages can get lost in the mail. Never fear, if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. Please review our exchange and return guidelines below:

EXCHANGES
If you need to exchange an item for a different size, color, or style, we offer exchanges within 7 days of purchase.

To be eligible for an exchange:

Items must be in new, unused condition with original tags attached

A receipt or proof of purchase must be included

Please contact our team to confirm availability before sending or bringing in the item

Note: Customers are responsible for return shipping costs for exchanges. In-store exchanges are available at no extra cost.

RETURNS

We do not accept returns or offer refunds.

All exchanges should be mailed using insured, trackable shipping to:
16147 Roscoe Blvd. North Hills, CA 91343